Return policy
If your order meets the conditions above, please follow these steps:
Email us at: info@miamaple-boutique.com
Your email must include:
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Your order number
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The reason for the return
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A photo of the product if it is damaged
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The full name of the customer
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The customer’s address
We will then provide you with the appropriate return address.
Please do not return any parcel to the sender address shown on the package. Only use the return address that we provide.
All return shipping costs are the responsibility of the customer.
Right of Withdrawal (Cancellation)
Consumers have a legal right of withdrawal, provided they are natural persons acting for non-commercial purposes.
A. Conditions of Withdrawal
The withdrawal period is 14 days starting from the day you, or a third party designated by you (other than the carrier), take possession of the goods.
Because we use a fully automated shipping system, orders are processed immediately after being placed. Once the order has entered the shipping process, it can no longer be stopped.
Cancellation is therefore only possible after you receive the items, by returning them to us.
To exercise your right of withdrawal, you must inform us (Mia Maple Boutique) with a clear statement (for example, by email).
The withdrawal is considered effective once we receive the returned items.
Return shipping costs are the responsibility of the customer.
Orders in Transit
Our items are shipped from Asia, which can result in longer delivery times beyond our control.
If the products are already in transit, cancellation is no longer possible. In this case, please wait until you receive the items and then return them to us.
You may still inform us in advance of your intention to withdraw.
To speed up the process, please provide proof of shipment for the return parcel.
Consequences of Withdrawal
If you withdraw from your purchase, we will refund all payments received, excluding shipping fees and any additional charges (for example, if you selected a non-standard delivery option).
Refunds will be issued within 14 days after we receive the returned items and your notice of withdrawal.
Refunds will be processed using the same payment method used for the original purchase, unless agreed otherwise. No fees will be charged for the refund.
All returns must be sent, at the customer’s expense, to our central warehouse located in Asia.